Accessibility Statement for The Daily Grind Cafe

A stylized icon representing accessibility, featuring a figure with outstretched arms within a circle.

The Daily Grind Cafe is committed to ensuring digital accessibility for everyone. We are continually improving the user experience for all, and applying the relevant accessibility standards. Our goal is to provide a website that is accessible to the widest possible audience, regardless of technology or ability.

Our Commitment

We firmly believe that website accessibility should be a fundamental aspect of our online presence. We are dedicated to providing an inclusive experience for all users, including those with disabilities. To achieve this, we are committed to:

  • Following the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our accessibility standard.
  • Regularly auditing our website to identify and address accessibility issues.
  • Providing training to our staff on accessibility best practices.
  • Working with accessibility experts to ensure our website meets or exceeds accessibility standards.

Accessibility Features

We have implemented several features to enhance the accessibility of our website:

  • Alternative Text: Descriptive alternative text is provided for all images and non-text content.
  • Keyboard Navigation: The website can be navigated using a keyboard.
  • Sufficient Color Contrast: We have ensured that there is sufficient contrast between text and background colors.
  • Clear and Consistent Navigation: The website has a clear and consistent navigation structure.
  • Resizable Text: Users can easily resize the text on the website using their browser settings.
  • Forms Accessibility: All forms are designed to be accessible, with clear labels and instructions.
  • Video Captions: Captions are provided for all video content to assist users who are deaf or hard of hearing.
  • ARIA Attributes: We utilize ARIA (Accessible Rich Internet Applications) attributes to provide additional information to assistive technologies.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Daily Grind Cafe is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Known Limitations

Despite our best efforts to ensure accessibility of The Daily Grind Cafe website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known Accessibility Limitations and Remediation Efforts
Issue Impact Proposed Solution Timeline
Some older PDF documents may not be fully accessible. Users with screen readers may have difficulty accessing the content. We are working to replace these documents with accessible HTML versions or accessible PDF versions. Ongoing
Live video streams may not always have real-time captions. Users who are deaf or hard of hearing may not be able to fully understand the content. We are exploring solutions for providing real-time captions for live video streams. Under Review

Feedback

We welcome your feedback on the accessibility of The Daily Grind Cafe website. Please let us know if you encounter accessibility barriers on our website. You can contact us at:

  • Email: accessibility@dailygrindcafe.com
  • Phone: (555) 987-6543
  • Postal Address: Accessibility Department, The Daily Grind Cafe, 456 Oak Street, Suite 200, Pleasantville, CA 90210

We try to respond to feedback within 5 business days.

Technical Specifications

Accessibility of The Daily Grind Cafe website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment Approach

The Daily Grind Cafe assessed the accessibility of its website by the following approaches:

  • Self-evaluation: The website was evaluated internally by our accessibility team.
  • External evaluation: The website was evaluated by a third-party accessibility consultant, Accessibilty Audits Inc., located at 789 Pine Avenue, Suite 300, Hill Valley, CA 91234.

Formal Complaints

At The Daily Grind Cafe, we are committed to addressing any concerns regarding the accessibility of our website and services. We take all feedback seriously and will make every effort to resolve any issues promptly and efficiently. If you encounter any accessibility barriers or have concerns about the accessibility of any aspect of our website, we encourage you to file a formal complaint.

  1. How to File a Complaint:
    • Email: Please send an email to accessibilitycomplaints@dailygrindcafe.com with a detailed description of the accessibility issue you encountered. Include the specific web page or feature that caused the problem, as well as any assistive technology you were using.
    • Phone: You can call our Accessibility Support Line at (555) 246-1357 to speak with a representative who can assist you in filing your complaint.
    • Postal Mail: Send a written complaint to:
      Accessibility Complaints Department
      The Daily Grind Cafe
      456 Oak Street, Suite 200
      Pleasantville, CA 90210
  2. Information to Include:

    To ensure your complaint is handled efficiently, please include the following information:

    • Your name and contact information (email, phone number, mailing address).
    • A detailed description of the accessibility issue.
    • The URL or location of the specific web page or feature affected.
    • The type of assistive technology (screen reader, keyboard navigation, etc.) you were using, if applicable.
    • Any other relevant information that can help us understand and address the issue.
  3. Complaint Review Process:

    Upon receiving your complaint, we will:

    • Acknowledge receipt of your complaint within three (3) business days.
    • Conduct a thorough investigation of the issue, which may involve internal reviews, consultations with accessibility experts, and testing with assistive technologies.
    • Develop a plan of action to address the issue, including specific steps and timelines.
    • Communicate the findings and proposed solutions to you within ten (10) business days of acknowledging your complaint.
  4. Escalation Process:

    If you are not satisfied with the initial resolution, you may request an escalation of your complaint. To escalate, please contact the Accessibility Complaints Department via email or phone, indicating that you wish to escalate your complaint. Your case will be reviewed by a senior member of our accessibility team, who will provide a final determination within five (5) business days.

  5. Alternative Dispute Resolution:

    If you are still not satisfied after the escalation process, you may seek resolution through alternative dispute resolution methods, such as mediation. We are open to discussing alternative dispute resolution options to reach a mutually agreeable solution.

  6. Confidentiality:

    All complaints will be treated with the utmost confidentiality. Your personal information will only be used for the purpose of investigating and resolving the accessibility issue.

Links to Other Pages

For more information about The Daily Grind Cafe, please visit the following pages:

This Statement

This statement was created on July 23, 2024.